Frequently Asked Questions
Everything you need to know before your first visit.
Booking & Appointments
You can book online at any time through our booking system at lifechiro.janeapp.com. You can also call us at (604) 742-0702 during clinic hours and we'll be happy to help.
No referral is needed to see any of our practitioners. You can book directly with a chiropractor, physiotherapist, RMT, acupuncturist, naturopathic doctor, or clinical counsellor.
Please bring any relevant health records, imaging (X-rays, MRIs), or referral letters if you have them. Comfortable, loose-fitting clothing is recommended for most appointments. Arriving 5-10 minutes early to complete any intake paperwork is appreciated.
Initial appointments are typically longer than follow-ups to allow for a full assessment. Chiropractic and physiotherapy first visits are usually 45-60 minutes. Naturopathic first appointments are 60-90 minutes. RMT sessions are 45, 60, or 90 minutes depending on your booking. Clinical counselling sessions are 50 minutes.
Yes. Please give us at least 24 hours' notice to cancel or reschedule. Late cancellations or missed appointments may be subject to a fee.
Insurance & Billing
We do not directly bill to insurance providers. We provide a detailed receipt after each appointment that you can submit to your insurer for reimbursement. Most extended health plans cover chiropractic, naturopathic medicine, physiotherapy, and massage therapy - contact your insurer to confirm your annual coverage.
Yes. If you've been injured in a motor vehicle accident, we offer direct billing to ICBC for chiropractic, physiotherapy, massage therapy, and acupuncture. Contact us as soon as possible after your accident to get started on treatment.
We accept cash, debit, Visa, and Mastercard for chiropractic, naturopathic medicine, and physiotherapy. RMT sessions are payable by cash, debit, or cheque - Visa and Mastercard are accepted for massage but a 3% processing fee applies. Payment is due at the time of your appointment.
Many extended health plans include coverage for naturopathic medicine and/or clinical counselling. Check your plan details or call your insurer to confirm your coverage before your appointment.
Services
Both disciplines treat musculoskeletal pain and injury, but their approaches differ. Chiropractic focuses primarily on spinal and joint alignment through manual adjustments and manipulation. Physiotherapy emphasises movement rehabilitation, exercise prescription, and restoring function. Many patients benefit from seeing both, and our team coordinates care between disciplines.
Absolutely. We encourage an integrated approach where appropriate. Our practitioners communicate and coordinate with each other to ensure your care plan is consistent and comprehensive. Many patients combine chiropractic or physiotherapy with massage therapy, for example.
This varies depending on your condition, how long you've had it, and your goals. Your practitioner will give you a realistic treatment plan at your first appointment. Acute injuries often resolve in a few sessions; chronic or complex conditions may require an ongoing plan.
Yes. We see patients of all ages. Our chiropractors and physiotherapists are experienced in treating children and adolescents. Please call us if you have any questions about whether a particular service is appropriate for your child.
The Clinic
We are located at 4168 Dunbar St, Vancouver, BC V6S 2E7 - in the Dunbar neighbourhood, between 25th and 26th Ave. Street parking is available on Dunbar St.
The clinic is open Monday to Friday 9am to 6pm, Saturday 1 to 5pm, and Sunday 9am to 5pm. Individual practitioner availability may vary - check our online booking system or call us to confirm.
Please call us to discuss your specific accessibility needs and we will do our best to accommodate you.
We're happy to help. Give us a call or send us an email.
